Set working hours and let patients book online
Working hours switch the public booking page on; the calendar shows every appointment.
Where to find it: Sidebar → Calendar
Open this in the portal →Steps
- Open Account & Settings → Scheduling & Booking and set the Clinic timezone. The calendar and your booking page then follow it, so times read the same from any device.
- Set appointment types and rooms in the same section.
- Open Calendar and choose “Working hours”. Once a practitioner has working hours, patients can book themselves at the clinic's /book page. Share that link on your website or in your email signature.
- Prefer an external booking tool? An external booking link can be set instead.
- A patient who books and has no record yet gets one, so the appointment appears with a patient attached.
- To enter an appointment yourself, choose “+ New appointment”. To block time, choose it there too and pick Block time; “Several days” covers a holiday or a course. Existing appointments in that period are kept and listed, never cancelled.
- When you move or cancel an appointment, tick “Email the patient about this change” to tell the patient.
- To see your schedule in another calendar app, subscribe to your personal calendar feed (iCal).
Good to know
Each appointment type is either “In the practice” or “Online”; an online type never uses a room, and the booking page tells patients which one they are booking.
Related guides
- Online appointments with your own meeting link
- Run a video consult
- Find your way around Account & Settings
These guides describe the portal as it works today. They are product help, not clinical guidance.